It's taking more than 10 minutes to receive my SignalRAY test results - what's happening?

SignalRAY™ is committed to a response time of 10 minutes or less.

However, there are many factors that play a role in attaining a 10 minute response time or less. SignalRAY runs off of the internet speed of your hospital. Slow internet speed can be one reason for slow response time.

SignalRAY also prioritizes studies that are composed of 6 images or less. If your hospital is consistently taking studies of 6 images or more this could slow down the response time of SignalRAY. SignalRAY utilizes its algorithm on each image individually, therefore, the more images in your study, the longer potential response time.