I cannot see the SignalPET results in my studies

The studies are coming blank without any results from the AI. You can see the images and use the viewer, but all the AI outputs are blank. 

You might see a message that says, "the SignalRay was not active while this study was taken." 

For some reason, there was no active subscription of SignalPET when this study was taken, and this study was not run through the AI technology because of that. 

The way to fix this is by contacting your SignalPET representative or reaching out to our support team via these contact details: